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what's going on (aka 1&1 = 0) - adventures of a red-headed stepchild in the house of love
mermaid on the mic
what's going on (aka 1&1 = 0)
it's kinda crazy times right now, up and down, bittersweet, alternating happy and stressful... sometimes so quickly it makes my little head spin.

we're hard at work getting ready for FC. we're in pretty good shape but of course there are always things to work on to get ready for the con.

my domain is *still* down (not bunnywarez, my personal domain). this is the 8th day. it took 4 days of me calling every day last week to finally get them to tell me I had to fill out and fax in a form. did that on fryday, no word from them. so, every day after I've had my first cup of tea, I call to check on what is going on. it seems like every time, a different person tells me a different story. sometimes it'll be fixed in an hour (LOL!), sometimes 24, or 48, or...

so when I called this morning, I was told that they had received my fax (which I sent on Fryday) and had sent me an email on Monday informing me that it would take "up to 5 business days" to restore control of my domain to me. I didn't receive this email (not even in my spam catcher) so I tried to find out what address they'd been using. I was told that they can't give that info out - but something told me not to just offer my address, since I had done so every day last week. I was determined to learn just where they had been trying to email me.

well, what do you know? they were sending the email to an address @ the domain they had deactivated.

do you see how stupid this is?!?! sorry, of course *you* do. the thing is, they actually DON'T!

I attempted to explain why this wouldn't work, and was informed that to change my email address I would have to fill out another form and fax the fucking thing to them.

at that point, my head exploded and I hung up the phone, rather than saying something we'd all regret.

but JEEBUS! teh dumb, they has it!

yargh. :-( if you need to email me, I am m at bunnywarez.
5 smooches or Gimme Some Love!
pyrokitten_mew From: pyrokitten_mew Date: January 14th, 2009 12:32 pm (UTC) (Link)
if you're interested in switching ISPs, speedypuppy.net is run by mayor jim from gigsville and has been very reliable for me. in the years i've used them (4 i think) i've only had e-mail problems once. plus jim's a cool guy and the gigsville family price for hosting is great.
kproche From: kproche Date: January 14th, 2009 02:33 pm (UTC) (Link)
Andy and I have been extremely happy with PAIR.com as hosting for all our domains. That's where CC26 was hosted, and where SFSFC hosts all their domains.
porsupah From: porsupah Date: January 14th, 2009 04:29 pm (UTC) (Link)
Arg! Yep, I got stung by that when I had my nightmare with Network Solutions.. is there such a thing as a good registrar? GoDaddy seem to've gone evil, so they're way out of consideration. (Thankfully, my hosting's taken care of by a friend, who has an Xserve in a colo)

theassassinnox From: theassassinnox Date: January 14th, 2009 05:14 pm (UTC) (Link)
Ah crap. Methinks it's time to find a new service. This is just unacceptable. Have you tried to talk to the supervisors or any other hi ups that you can reach?
crimsonmau From: crimsonmau Date: January 15th, 2009 09:49 pm (UTC) (Link)
it's kinda crazy times right now, up and down, bittersweet, alternating happy and stressful... sometimes so quickly it makes my little head spin....OH YEAH...I can SOOO relate. HUGS!
5 smooches or Gimme Some Love!