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oh by gosh by golly - adventures of a red-headed stepchild in the house of love
mermaid on the mic
oh by gosh by golly
...on hold AGAIN with 1&1 Internet and their shitty, distorted xmess musics.

ATM, they're trying to figure out if they can tell me whether or not they received a fax I sent today! they're "going through them" - which tells me that they don't check more than once a day, and they sit in a pile until then.


I'm feeling: aggravated aggravated

3 smooches or Gimme Some Love!
silverfae From: silverfae Date: December 5th, 2008 05:18 pm (UTC) (Link)
Ugh aggravating.

I'll tell you something from the other side of this equation tho...

We have a small office and three ways for faxes to come in, after which they go to the person who enters the mail and faxes into the system. And it could be any number of people who pick them up or print them out, so then yes, they sit in a pile on her desk until she gets to enter them. I am soooo aggravated by people every day who call to ask me "did you get my fax?" because then I have to go down the hall, go through the entire pile and look for that one fax.


djmermaid From: djmermaid Date: December 5th, 2008 06:00 pm (UTC) (Link)
oh hon, you have NO IDEA! you HAVE to call these people because otherwise nothing happens. and our site is GONE. 404! since Tuesday! on what (they tell me) is supposed to be the shoppingest week of the year for e-commerce.

I hate it too, normally. of course I felt like an ass doing it! (the only thing worse than "did you get my fax" is "did you get my email") but the thing is, that there really is no way to tell whether they did or not, or if it fell behind a desk or something. it took me two days to get them to tell me what the #*^%$)*@&% thing was supposed to SAY! so, I have to shepherd it through.

now I am waiting for a promised call-back. I have one more hour to wait and then Iam calling again. I really wish I had logged the time I've spent on the phone on this!
silverfae From: silverfae Date: December 6th, 2008 08:19 am (UTC) (Link)
You know, I looked for something too there, and thought it was just my lousy work connection not letting me through to you. Damn.
3 smooches or Gimme Some Love!